General booking conditions 

Good agreements make good friends. When booking an overnight stay or wellness session, you automatically accept our house rules & reservation agreements.

House rules

  • Break something? Report it to us. Smoking is prohibited in the house, but is allowed on the terrace. Smoke detectors are fitted and a fire extinguisher is provided in the entrance hall. Please put the cushions of the terrace inside after use. Pets are not allowed.
  • Please use sauna without swimwear & lay down a towel. Showers are compulsory before using the sauna/bubble bath. Instructions for using the wellness facilities are located in the wellness house. Please do not use bath products in the hot tub.
  • Holiday Home Relax cannot be held responsible for accidents, physical or material damage, loss of property or wrong use of wellness. And will therefore never be at fault. The operators will also not be obliged to pay any compensation.
  • Please be careful with candles and the sauna heater, because of the risk of fire. If something does happen, the tenant is advised to insure his legal liability (e.g. in case of fire in the holiday home caused by him). Please check this with your insurance agent.
  • Parties are not allowed, rest after 10pm please. Please do not move any furniture. Please take care of our belongings and/or do not take them with you. The Ipad remains inside the property and may not be taken outside.
  • The property is suitable for 2 adults, if exceeded, access will be refused. Bringing a baby/child is possible but not recommended due to the sauna heater, open stairs and limited space.
  • Roadworks/construction activities close to the property are possible but we are not responsible for their inconvenience.

Booking agreements

  • Booking & cancelling
    • No refund will be provided in case of a no-show or if you decide to leave early.
    • If we do not receive payment of the requested amount within three calendar days, your reservation is non-existent and we may have accepted another reservation in the meantime. We therefore advise you to e-mail us a screenshot/payment slip of the confirmed payment. Online payment is also possible from January 2024.
    • You can book a wellness session from 6pm to 10pm. Other hours are possible in consultation. For the wellness overnight stay, you can arrive from 4pm and check-out until 10am. Late check-out (until 12 noon) is possible with a surcharge of € 25
    • Gift vouchers are non-refundable.
    • Conditions cancellation/change at the different rates:
      • Standard rate/Wellness session:
        • Free change or cancellation of reservation is possible up to 5 days before arrival
      • Stay longer, save more/Non-refundable rate/Last-minute rate
        • The deposit of the full amount is made at the time of booking. No refund is possible in case of cancellation, unless in the 24-hour reflection period following the time of booking.
  • Arrival & departure
    • On the day of arrival, you will receive an access code to open the key-locker and give yourself access to the property. We will not be present ourselves on arrival or during your stay.
    • If you have a complaint or a defect, we would like you to report it immediately upon arrival so that we can still help you or repair the defect. No compensation can be claimed for this.
    • Upon departure, please close windows and doors, check that all water taps are closed and turn off the (dimmed) lights.
    • Dishwasher is emptied by us, waste is taken away by us. You can leave bed and bath linen, we will clean it for you.
    • Final cleaning is included, as we want you to enjoy your stay as much as possible! However, excessive dirt or damage will be charged extra.